Return and Refund Policy

At 07Club, we are committed to providing you with a transparent and secure shopping experience. We understand that buying products online can be uncertain, which is why we have established this clear and fair return policy in accordance with European regulations. Your satisfaction is our top priority.

1. Legal period

• You have 14 calendar days from receipt of your order to request a return or exchange.

• To start the process, please contact: info@07club.es

2. Returns due to our fault

 It will be considered our fault if the product:

• Has a manufacturing defect.
• You have received the wrong size or an item different from the one you ordered.

In these cases, 07Club will take care of everything:

• We will cover the return costs.
• We will refund the total amount of the product, including the initial shipping cost.
• The refund will be processed immediately after reviewing the case.

3. Voluntary returns

If you wish to return or exchange an item for personal reasons (the product does not meet your expectations, does not fit properly, or you simply decide not to keep it)

• Only the total amount of the product will be refunded.
• The initial shipping costs will not be refunded.

The customer will bear the cost of the return shipping and may:

• Arrange it themselves.
• Request a return label provided by 07Club. In this case, the cost (equivalent to the initial shipping) will be deducted from the amount to be refunded.

If requesting a product exchange, the customer must cover: 

• The cost of returning the initial product.
• The cost of shipping the new product.

4. Geographic scope

• We accept returns and exchanges within the European Union.
• Returns and exchanges outside the European Union are not accepted (except in the case of defective products or shipping errors).

5. Conditions for accepting a return

For a return or exchange to be accepted, the garment must meet the following requirements:

• The garment must be in perfect condition, with no signs of use or washing.
• It must retain all labels, stickers and its original packaging (bags, protectors, labels, accessories, etc.).
• The customer must send clear photos or videos of the product before the return can be approved.
• Once the garment has been received, a full review will be carried out.
• If it is found that the garment has been worn, is damaged or any items are missing, the return will be rejected and no refund will be made. The item will also not be returned to the customer.

6. Contact for assistance

For any questions or assistance with the returns process, please contact: info@07club.es

Our team will assist you at all times to ensure transparent and fair handling.